
In this second instalment of my blog about Consumer Protection in Green Deal, we’ll cover Green Deal Finance, and particularly the Golden Rule and savings estimates, and the role of Green Deal Advisors in explaining this to their customer.
The Advisor needs to be completely confident with these concepts, as they are critical to protecting the customer from the risk that after Green Deal improvements have been installed, their total utility bills go up instead of down. But first, let’s understand the difference between Advice and Information, and their different roles in Green Deal.